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Posts Tagged “customer service”

Remember not long ago I threatened to write about the process of (re)configuring my home theater equipment?

What, you thought I was kidding?…

What’s frustrating is this:  my girlfriend and I have a system we’re perfectly happy with. Nothing terribly high-end, but carefully researched and assembled. DVD players and recorder and a nice surround-sound setup. In particular, we watch high-definition (HD) signals on an HDTV, aided by a HD DVR. It all works and does what we want. And yet… even though we don’t watch any analog programming, I find that we’re going to be affected by the long-delayed but now impending switch to all-digital broadcasting on February 17th.

A little backstory:

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I love computers. Really, I do. The Internet is a wonderful thing. E-mail keeps me in touch with people I would otherwise have lost track of long ago. I can’t imagine researching anything anymore, or even following the news, without access to Google.

And yet… sometimes one can’t help but wonder if these lovely life-enhancing benefits really need to come at the cost of so much annoyance and confusion. Read the rest of this entry »

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